Real Stories From Ottawa Landlords
Every property has a story. Here are some of ours — real results from real clients who trusted us with their investments. Names are used with permission; some details generalized for privacy.
"We started to invest in real estate with Robert Veillette at Centa Real Estate in 1984. Robert constantly guided us through the process with his expertise. One significant point was that the information being delivered was truthful, which is important when you are investing. A point that should be made is that it is a complete hands-off operation. Centa manages all aspects and as an investor that is very comforting."
"We have been associated with Centa Property Management Division for over 30 years. In that time we have been very pleased with the superlative service they have provided. Even though we were overseas for a good portion of that time, all issues — some serious — were handled expertly and to our complete satisfaction. We highly recommend Centa Property Management."
From Overwhelmed to Passive Income
The Situation
A couple inherited a property unexpectedly. They had no experience as landlords and found the prospect overwhelming — tenant screening, legal requirements, maintenance, rent collection. They didn't know where to start.
What We Did
We took over completely. We assessed the property, made recommendations for any needed improvements, listed it on MLS with professional photography, screened applicants thoroughly, executed the lease, and began ongoing management. The couple didn't have to learn landlording — we handled it.
The Result
What felt overwhelming became passive income. They receive monthly deposits and annual statements. The property is professionally managed, the tenant is reliable, and they don't have to think about it.
The Takeaway
You don't need landlord experience to own rental property. You need a manager who has it.
"After trying several property management companies (and even managing properties myself), I can confidently say Centa stands out. I've been using Centa Property Management for over 10 years and it has been completely hassle-free. They handle everything — tenant screening, rent collection, repairs, vacancies, and all legal matters. Funds are deposited directly into my account with clear, detailed monthly reports. I've never had to meet my tenants or worry about day-to-day management. Highly professional and truly hands-off."
When Family Trusts Your Recommendation
The Situation
One satisfied client mentioned us to his brother, who was considering his first investment property. The brother had questions and was nervous about becoming a landlord.
What We Did
We walked the brother through the process, answered his questions, and eventually managed his first property. He later referred a colleague with similar questions.
The Result
We now manage properties for the entire family — the original client, his brother, and their colleague. Three landlords, multiple properties, all from one referral.
The Takeaway
Our best marketing is word of mouth. Satisfied clients tell their family and friends. That's the kind of trust you build over 40 years, one relationship at a time.
"Mary Ann and I are so very thankful to each of you. You have served us so well for over 30 years. We appreciate you all the more. You serve with competence that is rare today."
What These Stories Have in Common
Long-Term Thinking
We're not focused on short-term gains. We build relationships that last decades by doing what's right for the property and the client, even when it's not the most profitable option for us.
Hands-Off for Owners
Our clients don't want to be landlords day-to-day. They want the investment returns without the hassle. We provide truly hands-off management.
Trust and Honesty
Clients consistently mention truthful information and honest advice. We tell you what you need to hear, not just what you want to hear.
Complete Service
From tenant placement to emergency response to financial reporting — we handle everything. Our clients don't have gaps to fill.
Consistency
The same team, the same approach, the same standards — year after year. Consistency builds trust and produces results.
Ready to Write Your Success Story?
- What property do you have (or are considering)?
- What are your goals for this investment?
- What concerns or questions do you have?
- What would success look like for you?